Maxis : Technical Support Stupidity

I have been using MAXIS BROADBAND for quite a sometime, when I first got it, I like it because it was FAST and GOOD, but now things CHANGED, the service is getting from bad to worse, so I decided to report on technical error complaint to MAXIS BROADBAND DEPARTMENT. I was reporting on the in-stable and fluctuation line and yet what respond do I get back?

Their Standard Procedures 

1. Full Name
2. Phone Number
3. How can I assist you
4. I complaint about : in-stable and fluctuation internet line
5. Maxis Responded : “We have no technical issue in penang area” …. DAMN are you in my place?
6. Maxis Responded : “Please check your modem”
7. I replied : “There’s nothing wrong with the modem”
8. Maxis Responded : “Please check the settings”
9. I replied : “I have check the settings and nothing is wrong”
10. Maxis Responded : “Plug in your modem, go here. Go there… bla.. bla .. bla”
11. I replied : I am using a ROUTER which is connected to the USB MODEM
12. Maxis Responded : “No you cannot use ROUTER”
13. IN MY HEAD : “I have been using the ROUTER for how many months, and no problem… and she’s saying DON’T use ROUTER? WHAT THE HECK?
14. I replied : I have used it for many months no problem.
15. Maxis Responded : “There is no such thing as USB MODEM ROUTER”
16. IN MY HEAD : “I really feel that am talking to a STUPID-DON’T-KNOW-THERE’S-SUCH-A-TECH”
17. I replied : How sure are you?
18. Maxis Responded : 100%.
19. IN MY HEAD : I laugh HARD.. yeah… she’s DAMN STUPID.
20. I replied : What should I do now?
21. Maxis Responded : “Plug in the USB MODEM, go here, go there… bla bla bla..”
22. I replied : There is no such setting, because am using a BANDLUXE USB MODEM, not HUAWEI MODEM.
23. Maxis Responded : “How can I check your problem, when your MODEM IS NOT FROM HUAWEI”
24. IN MY HEAD : Am really wasting my time talking to this stupid person. I really feel stupid right now with MAXIS. FEELING DAMN FRUSTRATED…
25. I replied : Never mind, I will check myself. 

Time : 1.00pmDate : 8 April 2009Place : Taman Bukit Indah, 14000 Bukit MertajamProblem : Instable and fluctuating internet line.Resolve : NOT AT ALL!

 

THIS IS FOR MAXIS TECHNICAL SUPPORT. START LEARNING! 

This is my BANDLUXE USB MODEM 

This is my BANDLUXE USB ROUTER (it has both, USB + PCI CARD)